At asadcipher.com, we deal in digital goods (courses, bundles, themes, plugins, and ebooks). Unlike physical products, digital assets cannot be “returned.” Therefore, our refund policy is governed by the following terms:
1. Nature of Digital Products
Since our products are digitally delivered and can be accessed immediately after purchase, we generally do not offer refunds once the download link has been accessed or the course has been opened. By completing your purchase, you acknowledge and agree to this.
2. When We Offer a Refund
We want our customers to be happy. We will consider a refund request only under the following specific conditions:
- Non-Delivery: If you did not receive the download link or login credentials even after 24 hours of a successful payment.
- Major Defects: If the digital file is corrupted, broken, or not working as described, and our technical team is unable to fix it within 3 business days.
- Duplicate Purchase: If you accidentally purchased the same product twice in a single transaction.
3. When We DO NOT Offer a Refund
- You changed your mind after downloading the product.
- The product is “not what you expected” despite being as described in the product page.
- You do not have the technical skills to use the software, plugin, or theme.
- The course content is “too basic” or “too advanced” for your level.
4. Refund Process
To request a refund under the valid conditions mentioned above, please email us at asadcipher369@gmail.com within 3 days of your purchase. Please include:
- Your Order Number.
- The email address used for the purchase.
- A detailed explanation/screenshot of the issue.
5. Final Decision
Refunds are issued at the sole discretion of the asadcipher team. Approved refunds will be processed back to the original payment method within 5–7 business days.